Shipping policy

1. Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery Times

Estimated delivery times:
Netherlands: 1–2 business days
EU countries: 2–5 business days
Delivery times are estimates and may vary during peak periods.

3. Shipping Costs

Shipping costs are calculated at checkout.
Free shipping applies to orders over €50 within the Netherlands.

4. Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Delays

OOH MY MATCHA is not responsible for delays caused by shipping carriers, customs clearance or force majeure events.