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Frequently Asked Questions
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Our Customer Support team strives to respond to emails within 24 hours.
However, please allow up to 3 business days for a reply.
About Matcha
What is matcha?
Matcha is finely ground green tea powder made from specially grown tea leaves. Unlike regular tea, the powder is whisked directly into water or milk, meaning you consume the entire leaf.
What's the difference between matcha and regular green tea?
With regular green tea, the leaves are steeped and then removed. With matcha, the whole leaf is consumed in powder form. This gives matcha a richer taste, vibrant green colour and a more concentrated tea experience
Does matcha contain caffeine?
Yes. Matcha naturally contains caffeine. Many people experience a smoother and longer-lasting energy compared to coffee.
Does matcha have health benefits?
Matcha naturally contains antioxidants and nutrients from the whole tea leaf. It is often enjoyed as a balanced alternative to coffee.
How long does matcha stay fresh?
For the best flavour we recommend using matcha within a few months after opening. Always store matcha sealed and away from heat, light and moisture.
Flavoured Matcha
What is flavoured matcha?
Flavoured matcha is matcha blended with natural flavour ingredients. At OOH MY MATCHA we combine premium matcha with 100% natural fruit powders to create balanced flavour profiles.
Why is flavoured matcha not that green?
Because our matcha has blended with 100% natural flavours or freeze-dried fruit powders.
Does flavoured matcha contain sugar?
No. Our flavoured matcha contains no added sugar. The flavour comes from natural freeze-dried fruit powders.
Does flavoured matcha still taste like matcha?
Yes. Matcha is always the base of our blends. The fruit flavour is designed to complement the matcha, not overpower it.
Do I need syrups or sweeteners?
No. Our flavoured matcha is designed to taste balanced on its own. You can still add milk or sweetener if you like, but it is not necessary.
What flavours do you offer?
OOH MY MATCHA offers several natural flavour blends inspired by fruit and dessert profiles. Each flavour is created to pair well with matcha while keeping the tea character intact.
Preparing Matcha
How do I prepare matcha?
Add 2 tablespoons of matcha to a cup. Add a small amount of hot water (around 100 ml) and whisk until smooth.
Can I make iced matcha?
Yes! Mix 2 teaspoon of matcha with a little warm water first so it dissolves well. Then pour it over ice and cold milk for a refreshing iced matcha latte.
Do I need a bamboo whisk?
A bamboo whisk works great, but it’s not required. You can also use a small milk frother, shaker bottle or even a spoon to mix your matcha smoothly.
How much matcha should I use per drink?
For most drinks, 1 teaspoon is perfect. If you like a stronger matcha flavour, you can use 2 teaspoons.
Can I mix matcha with milk?
Absolutely. Matcha works beautifully with milk. Try it with oat, almond, coconut or dairy milk to make a creamy matcha latte or iced one.
Orders and Payments
How can I place an order?
Choose your favourite flavour on our website, add it to your cart and complete checkout. You will receive an order confirmation by email.
Can I use discount codes?
Yes. Discount codes can be entered during checkout.
Can I get an invoice for my order?
Yes. An invoice will be sent automatically after your order is confirmed.
Can I change or cancel my order?
If your order hasn’t been shipped yet, we may still be able to change or cancel it. Please contact our support team as soon as possible.
How can I place an order?
Simply add your favorite matcha to your cart and proceed to checkout. Enter your shipping details, choose your payment method and confirm your order.
Shipping and Delivery
What are the shipping costs?
Shipping costs are calculated at checkout based on your location. We also offer free shipping on orders above a certain amount.
How fast will my order be shipped?
Orders are usually processed within 1–2 business days. Once shipped, delivery typically takes 1–3 business days depending on your location.
Can I track my parcel?
Yes. After your order is shipped, you will receive a tracking link by email so you can follow your parcel.
Do you ship internationally?
Yes. We ship to several European countries. Available shipping options will appear during checkout.
What happens if my package is delayed?
Sometimes delivery services may experience delays. If your order takes longer than expected, please contact our support team and we will help you track your package.
Returns and Issues
My order arrived damaged, what now?
Please contact us within 48 hours and include photos of the damaged item. We will help resolve the issue.
Can I change or cancel my order?
Orders are processed quickly, so contact us as soon as possible if you need to make changes.
How do returns work?
Contact our support team with your order number and we will provide return instructions.
Can I return an opened product?
For hygiene and food safety reasons, opened food products cannot be returned, unless the item is damaged or incorrect.
How long does it take to receive a refund?
Once we receive and inspect your return, your refund will usually be processed within 5–10 business days.
